Intermediate Systems Administrator

Job Description:

Discover
The Opportunity

Are you someone with strong organization, time management, and communication skills?

ProServeIT, selected as one of Canada’s Top Small & Medium Employers for 2018 and 50 Best Managed IT Companies, has recently opened our new location in the Atlantic Technology Center in Charlottetown! Our expanding team is looking for 1 amazing Intermediate Systems Administrator to join our growing team!

We’re searching for someone who enjoys interacting with customers and is determined to deliver fast, accurate solutions to our clients. This role has customer-facing responsibilities and our ideal hire needs to be experienced in the support and delivery of technical systems and solutions while providing a 5-star customer service focused experience. Moreover, this Junior Systems Administrator role will have elevated access within client environments, therefore, the added responsibility of ensuring the security and confidentiality of our client’s businesses is a priority.

If this sounds like a place you would thrive? Then read on and apply!

What you’ll do

Responsibilities

This is a full-time position providing remote Level 1 Technical Support to our customers over the telephone, email, and IM using a suite of tools designed to provide a seamless remote support experience for the end users.

A typical day includes:

Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.
Managing the flow of requests from multiple intake channels: telephone, email, and IM.
Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up-to-date. You’ll need to use your strong written and verbal communication skills!

Since we provide 24/7 support to customers, each member of the Managed Services team rotates through the weekend on-call list, as well as, being required to work off-hours and/or overnight as required by business needs.

What you’ll need

Qualifications

You possess superior communication and interpersonal skills.
You’re proficient in verbal and written English.
You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).
You’re confident, articulate, and at ease with Canadian business culture.
You have experience solving problems and using troubleshooting methodologies.
You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP.
You have a real passion for helping people and solving problems.
You’re able to work after-hours, weekend and shift work when necessary.

We would love it if you:

Have experience with queue management, Kaseya, Azure or Office 365.
Are Bilingual (English/French).
Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Can show either 3+ years’ experience in an IT support role or have post-secondary education in a recognized IT program.
Have 3+ years’ experience working with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.
Have experience working with VMware, Hyper-V.

What we’re looking for

Core Skills

Customer service
Troubleshooting
Organization and time-management
Attention to detail
Problem-solving
Active Directory
Server 2008+
Microsoft Exchange
Azure
Apple OSX
VMware
Hyper-V
Active Directory
Ticketing/Queue management.
Kaseya
Office 365
Networking

A little bit about us

ProServeIT

ProServeIT offers consulting and contracting services to clients both large and small, who all expect to work with top-notch professionals with technical expertise, professional accreditation, and refined customer service skills. It takes a certain personality type to thrive in ProServeIT’s unstructured and constantly changing environment, where every day is different and new challenges are always on the horizon. All of our team members are customer service centered and passionate about technology. We all work great together and take the initiative to think for ourselves and meet various deadlines. We focus on details, work independently and always know when to pitch in to help each other out.

Are you interested?

Work With Us

At ProServeIT, we care a lot about our team. We’re not just saying that either. We were just recognized as one of Canada’s Top Small and Medium Employers for 2018. We enjoy team building activities like axe throwing, go-karting and more. We also believe in professional development such that all of our employees are encouraged to keep their skills sharp with full tuition subsidies for courses related to their positions.

We offer a modern and competitive benefits package, a Health Spending Account (HSA), an RRSP plan that sees your contributions supplemented by ProServeIT, and a profit-sharing bonus program offered to all of our employees.

If you’re interested in joining our top-notch team. Apply today!