- Posted on: November 6, 2018
- $12.00-$15.00 per hour for 8 hours per day
- Starting Date: November 12, 2018
- Permanent Full-time
- Job Listing Expires: March 31, 2019
- 8 Vacancies
Greetings from DEV IT North America Limited!
Below is our company details : Dev Info-Tech North America Limited, a subsidiarary of Dev Information Technology Ltd, is a global end-to-end IT services provider and believes in People First; Business Always philosophy. Right from advisory to execution backed by expert applications and infrastructure management; we optimize our client’s IT into a strategic asset. We empower businesses globally with our tightly integrated end-to end IT services and innovation to accelerate our client’s digital transformation journey. The company has been featured in “Invest Toronto 2013 Annual Report: The Road to Success” as one of the most successful companies in Canada.
Building a strong future based on a strong past Dev Info-Tech North America Limited is a subsidiary company of Dev Information Technology Ltd. (DEV IT), headquartered in Ahmedabad, India. It currently employees 600+ industry certified, skilled and experienced professionals serving clients globally. DEV IT is also a Microsoft Gold Partner, CMMi Level 3 appraised, ISO 9001, 27001 certified company and is listed on NSE Emerge [NSE: DEVIT].
Quick corporate facts (Dev Information Technology Ltd.)
- Founded in 1997 in one of the largest metros of India.
- Ahmedabad Listed on NSE Emerge [NSE: DEVIT] Offices and partner network spread across the globe.
- Serving industry since 20+ years CMMi Level 3 appraised ISO 9001 & ISO 27001 certified Microsoft Gold Certified Partner.
- Adobe Certified Partner SME IT Voice in National EC Council of NASSCOM Dedicated division running in-house training program MSE 1 Care Rated.
- Indicating strong financial position ITIL aligned process 24×7 Network Operations Centre (NOC)
- Fully equipped development center
- Epanelled as Total Solution Provider in Public Sector (India).
- Best workplace ICT award by GESIA, 2016 Awarded as Top 100 SMEs of India by India SME Forum, 2017
- Most Promising IT Infrastructure Companies in India by Silicon India ISODA Award for Business Excellence for 3 years (2018, 2017 and 2014).
- Awarded as Top 100 SMEs of India by SKOCH for 3 consecutive years (2018, 2017 and 2016).
- Channel World “Premier 100” award for 4 years (2017, 2015, 2014 and 2013).
Job Description :
- Provide prompt and courteous help desk telephone support to clients
- Understand the client’s issue, comprehensively document it in the ticket, and attempt to resolve it.
- Assist client in processing their requests.
- Setting permissions
- Resetting passwords (FTP, FrontPage, Email, Stats, SQL)
- Client side email configuration
- Client side FTP configuration
- Control Panel
- Domain Renewals
- DNS transfer
- Registrar transfer
- Domain name pointer
- New Domain name registration
- Strong communications skills, ticket-focused customer support with aptitude for providing great service.
- Good analytical and problem solving skills are mandatory.
- Basic understanding and experience in working with LAMP/WAMP
- Basic troubleshoot skills on SMTP/ POP/ IMAP protocols and The Domain Name System (DNS)
- Basic troubleshoot skills on FTP/SFTP, Web, Firewalls and the internet fundamentals
- Basic troubleshoot skills on WordPress, Joomla, PHP, .NET
- Basic knowledge of MySQL, MS-SQL database functionality
Please apply, if interested for the job opening.
SkillsCustomer Service; Technical Support;
CertificationsA+ Certification; Cisco Certified Network Associate; Microsoft Certified Systems Engineer;
Apply to this job online at workpei.ca/jobs
You must sign in to apply for this position.